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Refund and Cancellation Policy

Before 5 min:

We allow cancelation as well as full refund of the order, when cancelled within the stipulated time of 5 min(before the order is accepted). Anyhow, 3% of payment gateway charges will be deducted from the total amount of order. We, Suzif, will not be deducting any of the amount.

Between 5 minutes to 15 minutes:

If the user cancels after 5 min and before 15min(before food preparation starts) the user will be refunded only 30% of the total amount of the order. 70% amount of the product will be deducted.

After 15 minutes:

If the user cancels the order after 15 min, the order will be canceled but no refund will be generated to the user.

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